Privacy Policy

We may collect personal and business information that you voluntarily provide when contacting or interacting with Nectafresh.

• Name
• Company or organization name
• Job title or designation
• Email address
• Telephone or mobile number
• Country or location
• Product requirements and specifications
• Enquiry or message details
• Information submitted through Request a Quote, Contact Us, Book an Appointment, sample request or similar website forms

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, operating system, referring pages, pages visited and general website usage information.

Information collected through our website may be used for legitimate business purposes, including:

• Responding to product and business enquiries
• Providing quotations and requested information
• Sharing brochures, specifications, certificates and technical documents when requested
• Arranging meetings or appointments
• Communicating regarding orders, enquiries and potential business relationships
• Providing customer and technical support
• Improving our website, products and services
• Understanding how visitors interact with our website
• Maintaining website security and preventing unauthorized activity
• Sending relevant business or marketing communications where permitted by applicable law
• Meeting legal, regulatory and record-keeping requirements

Nectafresh primarily operates as a B2B manufacturer and exporter of rice-based food ingredients.

When you contact us regarding Rice Syrup, Rice Syrup Solids, Rice Protein, Rice Maltodextrin, Liquid Glucose, High Maltose Syrup or other products, the information you provide may be used by our sales, marketing, export, quality or technical teams to process and respond to your enquiry.

Where reasonably necessary, information may also be shared internally with relevant departments to provide quotations, documentation, technical assistance, samples, logistics information or other requested services.

Our website may use cookies and similar technologies to provide essential website functionality and understand how visitors use our website.

• Remember website preferences
• Improve website performance
• Understand visitor behaviour
• Measure website traffic
• Improve the effectiveness of our content and marketing activities

Some cookies may be provided by third-party services used for analytics, embedded content, security or other website functionality.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

When you submit a form through our website, the information entered in that form may be transmitted to Nectafresh and stored for the purpose of responding to your request.

• Contact forms
• Request a Quote forms
• Product enquiry forms
• Book an Appointment forms
• Sample requests
• Career or application forms
• Other business enquiry forms

Nectafresh does not sell or rent your personal information to third parties.

We may share information with trusted service providers where reasonably necessary to operate our business and website. These may include providers supporting:

• Website hosting
• Email and communication services
• Website maintenance and security
• Analytics
• Customer relationship management
• Marketing and business communications
• IT infrastructure

Information may also be disclosed where required by applicable law, regulation, court order, government authority, or where reasonably necessary to protect the rights, property or security of Nectafresh, our customers or others.

Nectafresh serves customers and business partners internationally. As a result, information submitted through our website or during business communications may be processed or accessed in countries other than the country from which you submitted the information.

Where applicable, we take reasonable measures to ensure that personal information is handled appropriately and in accordance with applicable data-protection requirements.

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions to protect information, absolute security cannot be guaranteed.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to enquiries
• Maintaining business and customer records
• Managing ongoing commercial relationships
• Meeting contractual obligations
• Resolving disputes
• Complying with applicable legal, tax, regulatory or compliance requirements

Depending on your location and applicable law, you may have certain rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Object to or restrict certain processing activities where applicable
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is being used

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, we may use business contact information to communicate information about Nectafresh products, industry applications, exhibitions, events, certifications, company updates or other relevant business information.

You may request to stop receiving promotional communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us directly.

Our website may contain links to third-party websites or include embedded content from external services.

Third-party websites and services operate under their own privacy policies and practices. Nectafresh is not responsible for the privacy, security or content practices of websites or services operated by third parties.

Our website and products are intended primarily for businesses, industry professionals, distributors, manufacturers and commercial customers.

We do not knowingly collect personal information from children through our website. If we become aware that such information has been submitted without appropriate authorization, we may take reasonable steps to delete it.

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technologies or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date. We encourage visitors to review this page periodically.

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.